Athenahealth is a private American company that provides network-enabled healthcare services and point-of-care mobile apps. The company recently acquired Health Note, which is another provider of a similar product. While both companies are growing quickly, they share similarities and differences in their approaches to a variety of healthcare needs. In addition to Athena EMR, Health Note offers a variety of other features, including a cloud-based interface for patient data management.
Athenahealth
Athenahealth is a cloud-based electronic medical record (EMR) and billing system. While the company's EMR solution has many useful features, such as Secure Text Messaging, Epocrates, revenue cycle management services, and Care Coordination, it is also prone to crashing, and users report frequent system crashes. Moreover, users report a lot of clicks to add information. However, the company stands behind its product.
Athenahealth prides itself on disrupting the EMR industry with its innovative solutions, as well as understanding the basic requirements for a successful practice. Hence, they have won numerous industry awards. They aim to help health care providers provide the best possible patient care and are widely known as a specialty EHR provider. It also offers customizable services and has ready-to-use clinical optimization. If you are considering an EMR system, you should know more about the benefits it provides.
AthenaEMR
If you are a busy provider looking for a cloud-based electronic health record (EMR) system that helps you manage patients, Athena EMR is a great option. Its cloud-based technology allows doctors to store patient records in one convenient location and integrates with hundreds of clinical applications, inventory management, and other administrative tasks. Athena also has an automated work-list for physicians, which streamlines workflow and aligns the efficiency of medical staff. Getting your patients' medical records from one central location makes administrative tasks easier and less time-consuming.
Athena has a lot of useful features, such as secure text messaging, revenue cycle management, and Care Coordination. However, the system does have some shortcomings, such as in the reporting and billing capabilities. For example, it has trouble categorizing physician and specialty accounts, and it takes a lot of clicks to add or edit information. It is also more expensive than Epic, but is well worth the money if you need a high-quality EMR.
Health Note
The Health Note feature in Athena EMR is designed to automate the creation of structured notes and billable reports. Using the iPad, this tool will gather patient information, auto-populate key EMR fields, and record notes in real time. The app also works at the clinic where patients can use iPads to record their visit. The app looks at the patient's schedule and sends them a message with a secure link to the chatbot.
AthenaHealth is user-friendly and easy to train, and you can use the program to fit your practice's needs. It's flexible enough to adapt to your practice's workflow and preferences, and it includes a variety of customizable templates. You can also edit the templates to match your note-taking habits. The system is also compatible with other popular EMR systems. You can learn how to use Athena's Health Note and AthenaOne's other features by signing up for a trial.
Veritas Capital
Athenahealth, the Watertown, Mass.-based provider of cloud-based enterprise software solutions, has been sold for $17 billion to Bain Capital and Hellman & Friedman. The transaction is subject to regulatory approvals and customary closing conditions. Bain will remain a minority owner in the new combined company. Segert will continue to lead the management team. Veritas Capital is a New York-based private equity firm.
Click Here to Read More: Features of Athena EMR that Can Help Practitioners
The company has acquired several companies in the health care and health IT sectors. In 2004, Veritas purchased DynCorp units from CSC, creating a company called DynCorp International LLC. The company raised its IPO in 2006, offering 25 million shares to investors. The firm retained control of the company until it was sold to Cerberus Capital Management in 2010.
Customer Service
Athena health is a private American company that provides network-enabled healthcare services and mobile point-of-care applications. Its software and services have helped countless healthcare providers and clinicians improve their workflow and patient care. Athena's customer support is second to none, and is available to answer your questions 24 hours a day. Read on to find out what you can do to avoid dealing with frustrated customer service representatives.
Final Verdict
Athenahealth's executives are committed to customer satisfaction, and have been since the product was first launched. Yet, some issues still persist. While it took longer than expected to resolve requests, athenahealth executives have pledged to improve customer service. For example, they declined to implement a Spanish-language option in the patient portal. Despite these issues, many users continue to be disappointed and frustrated with the company's customer support.
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